Outage Center | Consumers Energy (2024)

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We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

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We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

Outage Center | Consumers Energy (4)

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Outage Center | Consumers Energy (5)

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

×

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

Outage Center | Consumers Energy (6)

×

Outage Center | Consumers Energy (7)

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

×

We're experiencing intermittent issues with customers making payments and updating account balances after payment. We're sorry for any inconvenience & ask that you return later to complete your transaction.

Outage Center | Consumers Energy (8)

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view outage map

Your Outage Status For:

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We couldn't identify your service address using the above information.

Address Lookup Service is not working.

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We are unable to access your account at this time. Please call us at 800-477-5050.

The Outage Center is the easiest way to report an outage, check the status of an existing outage or get helpful outage preparation tips.

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Your Power Is On

Learn more about your outage status

The Road to Restoration

1

Your Outage Reported

2

Analyzing Your Outage

3

Field Crews Dispatched

4

Crews Are Making Repairs

5

Power Restored

Get more information on each phase of your restoration.

Estimated Time of Restoration

Manage your outage updates

Updated As Of:

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Updated As Of:

Your Outage Status For:

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Your Power Is On

Learn more about your outage status

The Road to Restoration

1

Your Outage Reported

2

Analyzing Your Outage

3

Field Crews Dispatched

4

Crews Are Making Repairs

5

Power Restored

Get more information on each phase of your restoration.

Estimated Time of Restoration

Manage your outage updates

Updated As Of:

Outage Center | Consumers Energy (15)

Updated As Of:

  • Outage Center | Consumers Energy (16)Status
  • Outage Center | Consumers Energy (17)Cause
  • Outage Center | Consumers Energy (18)Customers Affected 1,844
  • Outage Center | Consumers Energy (19)Time First Reported N/A
  • Outage Center | Consumers Energy (20)Crews in the Field 41
  • Outage Center | Consumers Energy (21)Customers with Power 99.9%

View Outage Map Check Outage Status Report an Outage

If you are without power, report your outage to receive status updates.

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Ask Me Later

Report Outage

Turn on notifications to get helpful alerts.

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Ask Me Later

Enable Alerts

If you see a downed wire, stay away and call 888-535-9003. If you suspect a gas leak, leave the area, call 9-1-1 and call us at 888-535-9003. For all life-threatening emergencies, call 9-1-1.

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Call Us

Learn how to report and check the status of a streetlight that isn’t working.

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See Streetlight Outage Info

Learn about our 5 stages of estimated times of restoration (ETR).

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How Restoration Times Work

Check out tips on keeping your family safe and preparing for a power outage.

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See Tips

Frequently Asked Questions

VIEW ALL FAQs

How do I report a power outage?
How do I check the status of a power outage?
Should I report my power outage, or do you already know when my power is out?
What causes a power outage?

VIEW ALL FAQs

About Electric Outage Credits

See Outage Credit Details

You May Automatically Get an Outage Credit if Your Power Outage Meets One of the Rules Below:

  • It was for more than 96 hours and 10% or more of our customers were without power
  • It was for more than 48 hours and less than 10% of our customers were without power
  • It was for more than 16 hours during a normal time
  • Six power outages happened within 12 months

Learn more by visiting our Outage Credit pageor call 800-477-5050.

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Outage Center | Consumers Energy (2024)
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